Technical Support Site

Welcome To the Windows section of the Support Site:

FTP

• Why does WS_FTP tell me that my login failed ?

If, when using an FTP program, you receive a message saying that your login has failed please read the following suggestions/questions:

• If you are trying to upload items for use on your web site please make sure that you are using your proper username and password. If you are POSITIVE that you have entered in the information properly and are still receiving an error about your login, please call Technical Support or send email to: help@airstreamcomm.net Often times there are strange characters in passwords that can cause a problem with a login. Most notably passwords that begin with a minus (-) symbol can cause a problem. Tech Support can resolve this problem quickly for you. PLEASE DO NOT email us your password. If you email a password you will AUTOMATICALLY be assigned a new password! ( and it will be another ugly password!)
• If you are trying an anonymous login and are receiving errors, make sure that you are not typing in the word anonymous, but rather are placing a check mark in the box for an Anonymous Login.

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Software downloaded via this website or via links on this website is not necessarily supported by the technical support department. Please always read all documentation that accompanies the download (including the ReadMe file).