Technical Support Site

Welcome To the Windows section of the Support Site:

FTP

• How do I set up WS FTP to get to Airstream to download files ?

• The first step is to dial in and establish a connection!! (We can't stress this on enough!)
• Double click on the icon for the FTP program.
• If this is the first time that you have started the program, please type in your email address (this is used during the login process by the program)
• Once you have the program open the Connect screen will come up automatically.
• This setup is for an anonymous login. This will allow you the privilege of downloading files from Airstream (these are often update files to Airstream programs as well as little goodies here and there!) This will not allow you to go to your home directory and place your web site and its individual files. Please see the section regarding setting up the FTP program to upload your web related items.
• Use the following reference picture to type in your settings on the screen. Once you have the settings typed in, click on the Save button. That way you can call up this connection whenever you want to connect to Airstream

• Click on OK to begin the connection. Once you are connected you can begin to explore the contents of the Airstream FTP site. Simply double-click on the names of the directories in the upper right hand corner of the FTP program. The best place to start is by double-clicking on the /pub directory and then double-clicking on the /software directory. Many file updates and other programs are located here.
• To download a file, simply click on the name of the file in the lower right hand side window and choose a directory on the left hand side to download the files into. Remember: the files on the left hand side are those in your computer and those on the right are the remote computer's (in this case, it's Airstream) Once you have the file selected on the right-hand side, simply click on the left arrow to begin the transfer down to your computer! This works the same with ANY other FTP site that you connect to.

The information on this page and pages herein should not be construed as any one solution to your problem. This page, its creators and owners in no way take any responsibility for any problems caused to systems by viewing this page or by changes made to systems by the information contained herein or within links from this site. As with any computer problem always consult your manual and attain information from a certified computer expert before making any alterations to your system or software.

Software downloaded via this website or via links on this website is not necessarily supported by the technical support department. Please always read all documentation that accompanies the download (including the ReadMe file).