Technical Support Site

Welcome To the Macintosh section of the Support Site:

The Basic Facts of Mac

If you are a beginner, or even an expert to the Macintosh System, there are a few very basic things that you will need to know about your computer before calling for technical support.

• Memory Information on a Macintosh.
  (Press the Apple icon, on the desktop, and select "About This Macintosh...")

  Total Memory: The amount of RAM on the Macintosh.
  Built In Memory (If Present): The amount of RAM available after using a RAM Doubler program.
  Largest Unused Block: The total amount of available memory remaining.
  
  

• System Software, the Macintosh Operating System.
  (Press the Apple icon, on the desktop, and select "About This Macintosh...")
  System Software: 7.1 is the minimum required, and 7.5.3 is current highest.
   
• Macintosh Communications Software.
  (Press the Apple icon, on the desktop, and select Control Panels.)

  Mac TCP or Mac TCP/IP must be pre-installed.
  Mac OS 7.1 to 7.5 usually has Mac TCP
  Mac OS 7.5 to 7.5.x has TCP/IP with Open Transport
  NOTE: There is an overlap in OS 7.5 and either program may be found.
  
  

• Macintosh Program and Software Information.
  (Click once on the program’s icon and then press Open Apple & I on the keyboard)

  This will display the programs memory requirements, if any, and the version of the software in use.
   

• Where Could It Have Gone?
  

  The Airstream User's Guide and Reference Manual give specific instructions on where to place the Internet software; but sometimes, for various reasons, the software gets moved. Because Airstream Tech Support cannot "see" your computer, it is very important that you know where all your Internet software is on your Macintosh. Please be sure to use the manual to identify and locate ALL your Airstream software prior to calling for technical support.

The information on this page and pages herein should not be construed as any one solution to your problem. This page, its creators and owners in no way take any responsibility for any problems caused to systems by viewing this page or by changes made to systems by the information contained herein or within links from this site. As with any computer problem always consult your manual and attain information from a certified computer expert before making any alterations to your system or software.

Software downloaded via this website or via links on this website is not necessarily supported by the technical support department. Please always read all documentation that accompanies the download (including the ReadMe file).