Help with High-speed


Trouble with your high-speed connection:

The internet has become something most of us cannot live without. If you have been online since the age of dial-up connections you know that there were many issues with maintaining a connection that could arise. However your high-speed connection; DSL, Cable, or Fiber connections bypass these issues while providing you with speeds 20x faster or more than the standard dial-up connection could ever do.

This technology was designed to be much more resilient and trouble-free than it's dial-up predecessor, however there are times when nothing works exactly as intended. This guide will help you clear the majority of your connection problems that you experience.

The first and best indicator that something is not right with your high-speed connection is to look at your modem. The majority of modems out there will have status lights on them that confirm each portion of them are working. If you have DSL, this light is normally labeled as "DSL" or "ADSL". If you have a Cable connection, this light is often simply labeled "Cable". Some modems, no matter the connection type, may just have a status light that says "Internet" or "WAN". If this light is OFF, a different color (usually red) or blinking there is a problem with how the service has synchronized to the modem itself. To resolve this try the following:

  1. Unplug the power wire from your modem. This is a thin black cable that goes to the power outlet at your wall or surge strip.
  2. Unplug your router if you have one. If you have a router (supporting multiple computers), unplug its power cord next.
  3. Completely shut down your computer and leave it off.
  4. Wait for 30 seconds after you've shut off your computer.
  5. Now plug your modem device back in. All the lights should come on and some will blink in odd orders as the device is synchronizing.
  6. Wait for 30 seconds after you've powered it back on.
  7. Now plug in your router and wait another 30 seconds.
  8. Now turn on your computer and try again.

If the status light is still blinking or off, this may be due to another issue with your service. If these steps haven't helped, please contact Technical Support. We are open 24 hours a day and can help you further diagnose the situation.